SPI
Error Rate: Zero. Customer Satisfaction Rate: 100. Growth Rate: Rapid.
“Having the right information in real time allows us to streamline our operations, the movement of palettes, the inventory, and also gives us flawless traceability. This level of performance is only possible if our team is working with high-end equipment.” — Philippe Illiano, President and Founder, SPI
SPI is a fast-growing food and consumer products packaging company with five production plants spread throughout France. The company boasts a production capacity of nine lines producing 40,000 tons of packaging at its largest facility in Somme Ham, which also features an 8,000-square-meter (26,246-square-foot) warehouse. Annual revenues are over 37 million Euros (US$51.4 million).
The Challenge:
- The nature of the business requires specialized facilities with clean rooms and zone temperature and humidity controls to ensure public health and the traceability of components and compounds.
- In a highly competitive industry, maintaining high levels of customer service and quick turnaround are a priority
The Solution:
- SPI decided to establish an automated information system to cover all of the warehouses and workshops in the company. The system had to be able to handle data flow for all activities at SPI—product management, raw materials, inventory, employee scheduling, quality control and financial management.
- Psion Teklogix’ WORKABOUT PRO handheld computers were chosen to fulfill the two-way communication needs between the central server and the warehouse and production line employees.
The Benefits:
- Access to up-to-the-minute data on inventory, productivity levels and early warning of any impending problems.
- SPI achieved a zero-error rate with the WORKABOUT PRO handheld computers which can detect an error with barcodes, duplicate SSCC numbers or addresses. Early detection allows for fast correction and prevention before a problem can escalate and affect customer satisfaction.
- SPI enjoys full traceability throughout its operation—receiving, production, storage, shipping—allowing the company to assess weekly performance indicators such as service rate, error rate and productivity.
