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About i-Serv
About i-Serv
With Psion Services, you're investing in more than a service place... you're investing in a lifeline.
It offers you complete maintenance and support for all your Psion devices delivered in a flexible, cost-effective format. That way you can relax knowing that you're covered – whatever happens.
Fast turnaround: Device repairs are fixed – 97% first time - and back with you within three days – guaranteed.
Live helpdesk support: Available 24 hours a day, 7 days a week our 'always-on' support enables us to deal with problems quickly and efficiently, reducing downtime and minimizing revenue loss.
Authorized Repair Centres: Wholly-owned service centers and 40 years' experience managing devices in North and South America, Europe and Asia - plus a global network of authorized repair centres for fast repairs. Close to your operations, eliminating costly delays and helping keep your business going.
Teknet Online Support: Our online real-time customer service system allows us to support you at any time - with the instant creation of Return Material Authorization (RMA) and return shipping, ticket management, service histories and interactive tracking from start to finish.
Device configuration: Dedicated technicians return your device to you fully-configured and ready to use.
IngenuityWorking.com: Unique resources offer immediate support access – including IngenuityWorking - Psion's online community. Open to customers, developers and partners this is where we drive innovation together.
Quick Action Group*: Emergency on-site technical assistance for problems that can't be solved over the phone.
Repair-in-a-Flash Incident Disk: Our industry-exclusive, RFID-enabled programme helps you carry out same-day repairs, for minimum disruption to your business.
Download Our Psion Services Brochure
Get it right in your inbox!
Share with your Network
Want to know more?
Contact our team for more information.
Best-in-Class Service Bundles
Psion has created four standard bundles of service coverage for Psion Services. These bundles give you the opportunity to easily select the best-in-class technical services that are ideal for your business.
Basic
Plus
Total
Collect
Teknet
✔
✔
✔
✔
Turnaround
3 Days
3 Days
3 Days
3 Days
24/7 Help Desk
✔
✔
✔
✔
Express Return Shipping
✔
✔
✔
✔
Return Fully Configured
✔
✔
✔
✔
Repair Abused Devices
✔
✔
Inbound Collection
✔
✔
With Psion Services, you're investing in more than a service place... you're investing in a lifeline.
It offers you complete maintenance and support for all your Psion devices delivered in a flexible, cost-effective format. That way you can relax knowing that you're covered – whatever happens.
|
Fast turnaround: Device repairs are fixed – 97% first time - and back with you within three days – guaranteed. |
|
Live helpdesk support: Available 24 hours a day, 7 days a week our 'always-on' support enables us to deal with problems quickly and efficiently, reducing downtime and minimizing revenue loss. |
|
Authorized Repair Centres: Wholly-owned service centers and 40 years' experience managing devices in North and South America, Europe and Asia - plus a global network of authorized repair centres for fast repairs. Close to your operations, eliminating costly delays and helping keep your business going. |
|
Teknet Online Support: Our online real-time customer service system allows us to support you at any time - with the instant creation of Return Material Authorization (RMA) and return shipping, ticket management, service histories and interactive tracking from start to finish. |
|
Device configuration: Dedicated technicians return your device to you fully-configured and ready to use. |
|
IngenuityWorking.com: Unique resources offer immediate support access – including IngenuityWorking - Psion's online community. Open to customers, developers and partners this is where we drive innovation together. |
|
Quick Action Group*: Emergency on-site technical assistance for problems that can't be solved over the phone. |
|
Repair-in-a-Flash Incident Disk: Our industry-exclusive, RFID-enabled programme helps you carry out same-day repairs, for minimum disruption to your business. |
Download Our Psion Services Brochure
Get it right in your inbox!
Share with your Network
Want to know more?
Contact our team for more information.
Best-in-Class Service Bundles
Psion has created four standard bundles of service coverage for Psion Services. These bundles give you the opportunity to easily select the best-in-class technical services that are ideal for your business.
| Basic | Plus | Total | Collect | |
|---|---|---|---|---|
| Teknet | ✔ | ✔ | ✔ | ✔ |
| Turnaround | 3 Days | 3 Days | 3 Days | 3 Days |
| 24/7 Help Desk | ✔ | ✔ | ✔ | ✔ |
| Express Return Shipping | ✔ | ✔ | ✔ | ✔ |
| Return Fully Configured | ✔ | ✔ | ✔ | ✔ |
| Repair Abused Devices | ✔ | ✔ | ||
| Inbound Collection | ✔ | ✔ |
